This program is designed for those interested in building good customer relationships in business.
There are three varieties of customers: those you have, those you don’t (yet), and those you used to. And while it’s always a priority to focus on the current ones, the other two types are just as essential.
You want to get new customers, that’s obvious. But you wouldn’t like your past customers to speak badly about you, would you?
This is where building strong customer relations comes into play.
Mr. Sanmi Gbadegesin will be addressing “Service Excellence in Business” in Business. We’ll discuss;
- Understanding excellence
- Poor vs Great Service
- Dangers of poor service
- Strategies to adopt